ISO 20000-1:2018
The first international standard for IT Service Management (ITSM), specifying requirements for planning, establishing, operating and improving an SMS aligned with business needs.
ISO 20000-1:2018 Pricing
Pick the tier that fits your business. All plans include dedicated consultant support and 3-year certificate validity.
Starter
Ideal for startups and small businesses applying for their first certification.
- Dedicated consultant
- Documentation support
- One round of internal audit
- Certification audit support
- Certificate valid for 3 years
Professional
For growing businesses that want full hand-holding and faster turnaround.
- Everything in Starter
- Priority slot for certification audit
- Two rounds of internal audit
- Awareness training session
- Annual surveillance support
Enterprise
Tailored for multi-location enterprises and groups requiring multiple standards.
- Everything in Professional
- Multi-site and multi-standard scope
- Quarterly compliance check-ins
- On-site visits as needed
- CXO level reporting
Why ISO 20000-1:2018 matters for your business
- Aligns IT services with business goals
- Improved service quality and uptime
- Better incident, change and problem management
- Edge in IT outsourcing and MSP contracts
- Compliance with global ITSM best practices
- Foundation for integrated management systems
Who should apply?
IT service providers, MSPs, BPOs, SaaS companies and internal IT departments of large enterprises.
Apply for ISO 20000-1:2018How we certify you
Application
Submit your details through our online form or call our experts.
Documentation
We help prepare all required documents and management system manuals.
Audit
Internal and certification audits are conducted by qualified auditors.
Certification
Receive your ISO certificate valid for 3 years with annual surveillance.
Apply for ISO 20000-1:2018
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